WhatsApp Business

Get closer to your customers with the world's most popular messaging service.

Connect to WhatsApp Business API with Devino Telecom — the official partner of Meta Platform/ Facebook Inc

>2 bln.

active users worldwide

Up to 15%

growth in the quality of contact center services

65%

of customers in general prefer messaging to calls or emails

Free of charge communication within<br>24 hours within session

Free of charge communication within
24 hours within session

Less than a second — send images, videos, documents, geo and files to instantly transfer important data

Less than a second — send images, videos, documents, geo and files to instantly transfer important data

Reduction of the desired action cost by 13% on average

Reduction of the desired action cost by 13% on average

Use the phone numbers your customers entrusted to you to send timely notifications and increase the conversion rate within your target audience

Use the phone numbers your customers entrusted to you to send timely notifications and increase the conversion rate within your target audience

Improve customer experience by implementing standardized communication scenarios and trigger messaging

Improve customer experience by implementing standardized communication scenarios and trigger messaging

Grow you brand reputation by implementing the Official Business Solution and a verified account with green badge

Grow you brand reputation by implementing the Official Business Solution and a verified account with green badge

Use cases

  • Service notifications
  • Online sales
  • Customer support

Increase customer loyalty with service/transactional WhatsApp notifications from your business account

Service notifications
  • Spend. Card*7110. 1899$. Your.Shop. Current balance is 54276.12$

  • New funds have been received on account 4010918384883994321 in amount of 2000.00$

  • To confirm the transaction, enter the code 917772. Do not tell anyone

  • Dear client, we would like to remind you of 3000 bonus points and the opportunity to spend them on banking services!

  • Your MyBankPLATINUM card is on its way! Our manager will contact you to clarify a convenient delivery time.

  • Dear client, we remind you of your scheduled meeting on 08/19/20 at 18:00 with a bank employee for consultation on the issuance of a mortgage. We will wait for you at the MyBank branch.

  • Notify about financial transactions and account statuses

  • Secure user accounts with one-time passwords

  • Report the loyalty program points and the opportunities to use it

  • Inform about the current delivery or order status

  • Remind about an important event or the need to perform an action

Use WhatsApp Business as the tool for messenger marketing - drive online sales by offering products and services directly in the chat

Online sales
  • Hello, I would like to pick up a gift from your products. I am interested in golden rings.

  • Hello! We've prepared for you a selection of current offers in this directory: wowshop.com/category

  • I am interested in position ID 12094, could you tell me if it is available?

  • Unfortunately, the position is sold out. Perhaps you would be interested in ID 12004, it is a much more premium model with a slight difference in price?

  • There is an additional opportunity to apply for a loan for this product on preferential terms - for only 5.9% per annum on a special offer from our partner bank MyBank.

  • An additional warranty is usually issued for this product

  • Link to complete the payment: myshop.com/purchase/

  • Convert client inquiries into sales by offering your products or services to solve clients cases and tasks

  • Suggest an alternative items if the desired product is out-of-stock

  • Offer customers individual payment plans (loan, installment)

  • Recommend purchasing a related product or service for generated orders

  • Submit the online order payment form

Increase customer satisfaction by promptly responding on-line to incoming requests via WhatsApp business account

Customer support
  • Hello, I'm interested in purchasing a 50-inch QLED TV, tell me what is the Hz parameter for this model?

  • Hello! Refresh rate for that model will be 120Hz

  • Excellent choice - we currently provide free insurance for all QLED TV buyers and an additional 1000 points per purchase

  • Your application for a loan for the requested product ID121344 has been successfully verified at MyBank

  • Your order will arrive at the pickup point on 10/06 and will be available for pickup at 15:30. More details at myshop.com/order

  • Did you like the service in our store? Do you have any wishes concerning its work? Leave your message at bit.ly/AHHF123 so we can get even better!

  • Advise on the characteristics and features of goods or services, helping to make a right choice

  • Inform about the current promotions, special offers and benefits of loyalty program

  • Check the current status of the loan or mortgage application

  • Update a the delivery/order/meeting place, date and time

  • Give an opportunity to check on the quality of service by collecting feedback

Extend your reach

Advantages

  • Communicate in popular channels, messenger apps and social networks through a single point of entry

    Communicate in popular channels, messenger apps and social networks through a single point of entry

  • increase the efficiency of your campaigns with personalized messages enriched with user data

    increase the efficiency of your campaigns with personalized messages enriched with user data

  • Make your communications cost-effective and increase conversion with omni-channel campaigns

    Make your communications cost-effective and increase conversion with omni-channel campaigns

  • High availability of service is ensured by fault tolerant and geo-distributed platform

    High availability of service is ensured by fault tolerant and geo-distributed platform

  • Open API for easy integration with any website, CRM or application

    Open API for easy integration with any website, CRM or application

  • 24/7 multi-language support

    24/7 multi-language support

  • Features

    Features

    • Official Partner of WhatsApp/Facebook Inc.(Meta)

    • Pay only for delivered messages

    • Detailed reports on WhatsApp messages

    • Free of charge communication for 24 hours within session

    Connection

    • account registration

      fill out the registration form with your contact details

    • contract

      fill out the legal details an sign the document

    • account balance

      add funds to your personal account

    • communication channels

      register and verify your business channel and add it to your account settings

    • launch

      start using your new communication channel

    account registration
    contract
    account balance
    communication channels
    launch

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